Information Technology

INTERNAL SITES
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Have Questions?
  • Ask the IT Helpdesk.
  • Call extension 6899,
  • Email help@hanover.edu
  • or simply stop by.
CURRENT PROJECTS
  Scanning on Konica Minoltas Status: waiting
  Disaster Recovery Status: waiting
  Power in the Server Room. Status: started
  Documentation for IT infrastructure. Status: new
  Printer Status system, similar to Networking Equipment page. Status: started
  Boardroom Conference Phone Status: tabled
  PrintGroove Printing system Status: tabled
  Cable TV to Horner Status: new
  Copper Cable Management: CC, LIB, Fiji Status: waiting
  SEI && dialup Status: new
  alumniemail.hanover.edu Status: waiting
  Electronic phone usage reports Status: tabled
  Portal, AD, Vault Cleanup Status: new
  Switch port to MAC map Status: tabled
  Mailroom/Print Center Status: started
  Move Admin and Goodrich uplinks to 3500. Status: new
  Create redundant Exchange server for Admin building. Status: new
  Spanning Tree on Core Switches Status: new

GRAPHS
  IHETS Internet Utilization 24 Hour

 
Daily Email Statistics
 
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Spacer Allowed: Tagged
Spacer Quarantined
Spacer Blocked: Virus
Spacer Blocked: Spam
Spacer Blocked: Bad Recipient
Spacer Blocked: Rate Control

FAQ
 AV
 
Where can I get Hanover College's anti-virus?
 
There is an X on my blue anti-virus shield, what should I do?
This usually means that Sophos needs to be updated. To update Sophos, right click on the blue shield and, then, click Update now.

 
How do I scan my computer for viruses?
First, right-click the blue Sophos Anti-virus shield in the system tray. Then, click Open Sophos Anti-virus. When the anti-virus window opens, click the Scan my computer icon. The scan should start immediately.

 Email
 
How do I change my email password?
First, login to your account at mail.hanover.edu. Then, click the Options button, which is at the top right of the window. Then click on Change Password on the left. Enter the required info. Once finished, click OK and you should see the message Password successfully changed. If not, please try again, perhaps, using a different new password.

 
What are the email password requirements?
Passwords must be at least six characters long and contain three types of characters, the character types being UPPERCASE, lowercase, numerals 123, and symbols @#$%.

 
What happens to my email when I graduate?


 
What is this Barracuda Spam & Virus Firewall?
The Barracuda Spam Firewall is a network appliance that sits between our mail server and the outside world. Everyone with a hanover.edu email address also has a Barracuda quarantine where emails suspected to be spam are held. Using your username/password you can login, and view, deliver or delete emails as well as whitelist or blacklist specific email addresses. The address for the web-interface is http://barracuda.hanover.edu:8000. If you'd like to see the good work that the Barracuda does for us, check out the Daily Email Statistics graph at http://it.hanover.edu/?focus=1.

 Lab
 
What computer lab facilities are available at Hanover College?
There are two general use computer labs at Hanover College and several departmental computer labs. The two general use labs are the Center for Fine Arts Computer Lab and the Duggan Library Petticrew Computer Lab.

 
What times are the public computer labs open?
Center for Fine Arts Computer Lab
Hours of operation:
Monday-Thursday, 8am-11pm
Friday, 8am-6pm
Saturday, 12pm-6pm
Sunday, 12pm-11pm

Duggan Library Petticrew Computer Lab
Hours of operation:
Staffed Hours:
Monday through Thursday: 8am - 12 Midnight
Friday: 8am-6pm
Saturday: 10am-6pm
Sunday: 1pm-11pm
This lab is a 24-hour computing lab.

 
What are the charges for Printing/copying?
Color printing is $0.20 single sided and $0.18 double sided; B/W is $0.05 single sided and $0.04 double sided.

 PC Maintenance
 
How do I keep my computer healthy?
1. Reduce the number of running programs on your computer. Each running program consumes resources such as memory and cpu clock cycles. The fewer programs you have running, the faster your computer will run. Take a look at your System Tray (in your Task Bar by your clock) and see how many icons you have there; each one represents a program that is set to run automatically when you start your PC. Decide which ones you can do without and remove or disable them. P2P file sharing programs should not be installed as they violate copyright laws as well as our Acceptable Usage policy.

2. Make sure your computer has enough memory for what you are asking it to do. A computer running Windows XP should have at least 512MB of memory and 1GB of memory for Windows Vista. You can find out how much memory your PC has by right-clicking on "My Computer" on the Desktop or in the Start menu and selecting "Properties". Memory is relatively cheap and easy to install; just make sure you get the right kind for your PC.

3. Run Windows Update regularly. Better yet, set your computer to download and install updates automatically. Most of the critical updates are security patches, and if you do not have them, your computer is vulnerable to attack. New critical updates come out every week or two, and you don't want to delay getting them.

4. Prevent viruses and worms from infecting your computer. Do not open attachments unless you know what they are, even if they appear to be from someone you trust. Do not install any programs on your PC unless you know they are safe. Make sure you are running our Sophos Anti-Virus software and that it is getting updated virus definitions.

5. Prevent spyware from running on your computer. Spyware is any software that runs on your PC without your knowledge. It can install itself in a variety of ways, such as part of another software installation or from visiting certain web sites. Pop-ups are one kind of spyware that can be particularly annoying. If you think you have spyware on your computer (or even if you do not!) you should run a removal tool such as Ad-Aware or Spy-Bot Search and Destroy to clean your computer of these unwanted parasites. When running Ad-Aware, be sure and click the "Check for updates now" link before running the scan.

6. Defragment your hard drive. Every Windows operating system over time will cause your hard drive to become fragmented, where files are broken up into smaller and smaller pieces. This causes your hard drive to bog down and "grind". If your are hearing your hard drive make a grinding sound, or if it has been a few months since you last defragmented, it is time to defragment your hard drive. Open "My Computer", right-click on your C: drive and select "Properties", go to the "Tools" tab and click the "Defragment" button.

7. Clean out temporary files in Internet Explorer. This folder can get huge. The temporary files are intended to speed up the display of revisited pages, but over time their sheer numbers can slow down your PC. In IE, go to Tools, Internet Options, and click "Delete Files".

If your computer still has problems after performing these steps, you may need to reinstall your operating system. This is a drastic measure that should only be performed when the above steps fail to return your computer to its original operating condition. You will want to back up the files that you want to keep (to your Vault account or to a CD if you have a burner) before you reformat your hard drive; if you do not they will be lost. After formatting your hard drive and reinstalling your operating system, you will have to reinstall the programs that you want to run on your computer. This is a big job, but when you are done, your computer will be like new. Also, be sure to run Windows Update and reinstall the Sophos Anti-Virus software.

By performing these maintenance procedures on your PC, you can ensure that it will serve you well for your four years at Hanover and beyond.

 
I think I have a virus, adware, or spyware. What do I do?
You can bring your computer into the HelpDesk for free support.
You could also download and run any or all of the tools found in the download section to the left.

 
What is Adaware?
Ad-Aware is a multi-component detection and removal utility. It detects and removes spyware that secretly attaches and takes control of your computer, resulting in aggressive pop-ups, sluggish computer activity, and identity theft.

 
What is Spybot S&D?
Spybot - Search & Destroy detects and removes spyware. Spyware silently tracks your surfing behavior to create a marketing profile that is sold to advertising companies. Toolbars in your Internet browser that you haven't intentionally installed, inexplicable browser crashes, and homepage hijacking are all indications of a spyware infection.

 
What is Windows Defender?
Windows Defender is a free program that helps protect your computer against pop-ups, slow performance, and security threats caused by spyware and other unwanted software.

 
What is CCleaner?
CCleaner combines a system cleaner that removes unused and temporary files from your system and also a fully featured registry cleaner. CCleaner allows Windows to run faster, more efficiently and gives you more hard disk space.

 Vault
 
What is Vault?
Vault is a fileserver that has storage space for every student, faculty, and staff. Vault is also a webserver for personal webpages. Anything that you put in the public_html folder is viewable by the world.

 
How much storage space do I have on Vault?
Students have 100MB. Faculty and Staff have 1GB.

 
What is the web address (url) for my personal web page?
http://vault.hanover.edu/~username where the username is your email username.

 
How do I access Vault?
Open My Computer and click on Tools then Map Network Drive. In the Folder field of the window which appears type \\vault\home and click Finish. A window asking for your username/password should appear; enter into this window your email username and password.

 Wireless
 
How do I connect to SkyNet, Hanover College's wireless network?
1. Go to a place on campus where SkyNet is available.
2. Turn on your device (laptop, tablet, or PDA).
3. Go to Start, Control Panel, Network Connections.
4. Right click on Wireless Connections icon.
5. Then click View Available Wireless Networks.
6. Click to highlight Hanover SkyNet and click Connect.
7. After acquiring an IP address you will be connected.
After doing this once you will automatically connect whenever you are in a hotspot.

 
Where is SkyNet available?
All Student Dorms
All Administrative Buildings
All Academic Buildings
Greenwood Courtyard
Ogle Courtyard
Outdoor Classroom